Privacy Policy

    Last Updated: 4/20/2026

    Introduction

    TeqWiz ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our Business Management System (BMS), GreenPOS, AI Agents, and SMS/messaging services through Application-to-Person (A2P) 10-Digit Long Code (10DLC) messaging.

    Information We Collect

    Personal Identifiers

    We collect personal information that you provide to us, including but not limited to:

    • Name and contact information (email address, phone number, mailing address)
    • Business information (company name, tax ID, business address)
    • Account credentials (username, password)
    • Payment information (processed securely through our payment providers)

    SMS/Messaging Data

    When you opt-in to receive SMS messages from us:

    • Phone number and mobile carrier information
    • Message content and interaction history
    • Response rates and engagement metrics
    • Opt-in and opt-out timestamps

    Usage Information

    We automatically collect certain information when you use our services:

    • Device information (IP address, browser type, operating system)
    • Usage data (pages visited, features used, time spent)
    • Log files and analytics data

    How We Use Your Information

    We use the information we collect for the following purposes:

    • To provide, maintain, and improve our services
    • To process transactions and send related information
    • To send you SMS messages you've opted-in to receive (transactional, promotional, or service-related)
    • To respond to your inquiries and provide customer support
    • To send administrative information, updates, and security alerts
    • To comply with legal obligations and industry regulations (including A2P 10DLC requirements)
    • To detect, prevent, and address technical issues or fraudulent activity
    • To analyze usage patterns and improve our products and services

    SMS Messaging and A2P 10DLC Compliance

    Opt-In Process

    By providing your phone number and opting-in to receive SMS messages from TeqWiz, you consent to receive text messages including but not limited to: service notifications, transactional updates, promotional offers, and customer support communications. Message and data rates may apply.

    Opt-Out Process

    You can opt-out of receiving SMS messages at any time by:

    • Replying "STOP" to any text message you receive from us
    • Contacting us at [email protected] with your opt-out request
    • Managing your preferences in your account settings

    After opting out, you will receive a confirmation message and will no longer receive marketing messages. However, we may still send transactional or service-related messages necessary for your account.

    Message Frequency

    Message frequency varies depending on your subscription and activity. You may receive promotional messages up to 4 times per month, with transactional messages sent as needed.

    How We Share Your Information

    We do not sell your personal information. We may share your information in the following circumstances:

    • Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, SMS delivery, hosting)
    • Integration Partners: With platforms you choose to integrate (BigCommerce, Shopify, WooCommerce, Magento, QuickBooks, Metrc)
    • Legal Requirements: When required by law or to protect our rights and safety
    • Business Transfers: In connection with a merger, acquisition, or sale of assets
    • With Your Consent: When you explicitly authorize us to share information

    Data Security

    We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

    Data Retention

    We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS messaging data is retained in accordance with A2P 10DLC requirements and applicable regulations.

    Your Rights

    Depending on your location, you may have the following rights:

    • Access, correct, or delete your personal information
    • Object to or restrict certain processing activities
    • Data portability
    • Withdraw consent at any time (including SMS opt-out)
    • Lodge a complaint with a supervisory authority

    To exercise these rights, please contact us at [email protected].

    Children's Privacy

    Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

    • Posting the updated policy on our website with a new "Last Updated" date
    • Sending an email notification to registered users
    • Displaying a prominent notice on our website

    Your continued use of our services after any changes indicates your acceptance of the updated policy.

    Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

    TeqWiz

    Email: [email protected]

    Website: https://teqwiz.com

    Address: United States

    We will respond to your inquiry within 30 days.

    A2P 10DLC Compliance Statement

    TeqWiz is registered with The Campaign Registry (TCR) for A2P 10DLC messaging. All messaging campaigns are submitted for carrier approval and comply with CTIA guidelines and carrier requirements. We maintain transparent opt-in and opt-out processes and respect all user preferences regarding SMS communications.